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FREQUENTLY ASKED QUESTIONS

Please note - these FAQs and terms and conditions apply to our regular services throughout the year.  For our winter Santa/Polar services, there are different Terms & Conditions conditions of carriage and Frequently Asked Questions.  Please see the Polar Express FAQs for more details.

Are dogs allowed?

Yes, well-behaved dogs are welcome on the trains unless you are dining on board (we only allow assistance dogs in our dining carriages). They are welcome in our station buildings including our cafe areas. Dogs are not allowed on seats.

Are there baby-changing facilities?
Yes, in the following locations:
 
Embsay Station - Disabled Toilet
Bolton Abbey Station - Disabled Toilet (located in Booking Hall)
What are your 2023 ticket prices?

Family (2+2) £35, Disabled+ carer £13.50 (carer travels free) Adults £13.50, Concessions £12.50, Children (3-15 years) £7.50, Children (0-2 years) free of charge, Platform tickets £1. For more details, see our ticketing page. Special events are Dales Dining events are priced differently.  All tickets, particularly Dales Dining ones, are advised to be purchased in advance.

Can I purchase tickets online?
Yes, you can purchase your tickets on our ticketing page.
Do I need to book tickets online?

We have ticket offices which are open on the day of travel which sell tickets and First Class upgrades. However you can avoid any queues and purchase your tickets easily on our ticketing page. For some services, such as Dales Dining trains, Santa Trains and other special events pre-booking is essential. For other events, pre-booking is recommended, but not required.

How much does it cost to just come and look?

A platform ticket costs £1, they are needed to access Embsay or Bolton Abbey Stations, available from the Ticket Office. Platform tickets are not available on special event days when an admission charge covers entry to the whole site.

Are there trains today?

We have trains running on every Sunday throughout the year, most Saturdays and up to 7 days a week in the summer. See our calendar and timetables page for full details.

How long is the journey?

It takes about 15-20 minutes to travel between the two stations.  At the stations, the train usually waits for about 15 -20 minutes while the engine runs round the train for the return journey.  The whole (return) journey takes approximately 1 hour.

Do I have to get a particular train?

On some special event days then your ticket is only valid for the particular train as advertised on your ticket.  With a standard ticket, it does not matter which train you return on - however to return on the vintage train (when running) a first class upgrade is required.

Can I get on and off at the stations with one ticket?

With a standard ticket, you can get on and off at the stations as you please, you could break your journey, go for a walk and get a different train back.  The Priory (Bolton 'Abbey') is a great destination for a walk, 1.5 miles from Bolton Abbey Station.

How do you get to the Priory? (Bolton 'Abbey')

The Priory (Bolton 'Abbey') is a great destination for a walk, 1.5 miles from Bolton Abbey Station.  We have leaflets available in the stations which describe the route and also the information is available on this page: Walk to the Priory.

Refund Policy
Within 24 hours: No refunds
 
Rebooking Policy:
Within 72hours: Dales Dining rebookings will be charged £5pp
Day tickets (e.g. standard and first class travel) will be charged £2pp
Greater than 72 hours: You can move your booking free of charge.
 
You will also be given a choice of a full refund or credit on to a gift card in case of cancellation due to weather or other unforeseen circumstances.
No-shows will be charged the full price.
Contact us by Email office@ebar.org.uk to cancel or enquire about a cancellation.

CONTACT US

MORE INFO

Frequently Asked Questions
Are dogs allowed? Ticket prices? Journey length? MORE INFO

Bolton Abbey Station
Bolton Abbey, Skipton, North Yorkshire, BD23 6AF

Phone:
Please email us rather than phone if possible, if not then call us on 01756 710614

Talking Timetables & Fax:
01756 795189

0102030506

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